Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for an account, subscribe to our services, or contact us, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Billing and payment information (processed through secure third-party payment processors)
• Profile information and preferences
• Communication records (emails, support tickets, chat transcripts)

1.2 Usage and Technical Information

We automatically collect certain information when you access and use our platform:

• IP address, browser type, device information, and operating system
• Usage patterns, pages visited, features accessed, and time spent on the platform
• API usage data, including request timestamps, endpoints accessed, and response times
• Cookies, web beacons, and similar tracking technologies
• Error logs and diagnostic information

1.3 Trading and Market Data

When you use our platform to research tickers, analyze trades, or access market data, we may collect:

• Tickers and symbols you search for or analyze
• Watchlists and price alerts you create
• Trade ideas and analysis you submit
• Preferences and saved settings

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our trading intelligence platform, including real-time quotes, research tools, AI analysis, and API access
• Account Management: To create and manage your account, process subscriptions, handle billing, and provide customer support
• Personalization: To customize your experience, remember your preferences, and deliver relevant content and features
• Communication: To send you service updates, security alerts, marketing communications (with your consent), and respond to your inquiries
• Analytics and Improvement: To analyze usage patterns, identify trends, improve our services, and develop new features
• Security and Fraud Prevention: To detect, prevent, and address security threats, fraud, abuse, and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our Terms and Conditions

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors for billing and subscription management
• Cloud hosting and infrastructure providers
• Email and communication service providers
• Analytics and monitoring services
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, court order, or governmental authority, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety, or that of our users
• Prevent fraud or abuse
• Respond to legal claims or investigations

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to access, review, and obtain a copy of your personal information in a portable format.

5.2 Correction and Deletion

You may request correction of inaccurate information or deletion of your personal information, subject to legal and contractual obligations.

5.3 Opt-Out and Unsubscribe

You can opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly. You may also manage cookie preferences through your browser settings.

5.4 Account Settings

You can update your account information, preferences, and privacy settings through your account dashboard.

5.5 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information (with certain exceptions)
• The right to opt out of the sale or sharing of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights
• The right to limit the use of sensitive personal information

To exercise your California privacy rights, please contact us using the information provided in Section 9.

5.6 Delaware Privacy Rights

As a Delaware-registered entity, we comply with applicable Delaware privacy laws and regulations. Delaware residents have the right to access, correct, and delete their personal information, subject to legal and contractual limitations.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Types of cookies we use include:

• Essential Cookies: Required for the platform to function properly (authentication, security)
• Performance Cookies: Help us understand how visitors interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect usage statistics and help us improve our services

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Children's Privacy

TradeIQAI is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected it
• Legal, regulatory, and contractual requirements
• The potential risk of harm from unauthorized use or disclosure

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

9. International Data Transfers

TradeIQAI is operated from the United States. If you access our platform from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our platform, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy and applicable US laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our platform

Your continued use of our platform after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For requests related to your privacy rights (access, deletion, correction, opt-out), please include "Privacy Request" in the subject line and provide sufficient information to verify your identity.